All rights reserved except where noted. Respect. Supported by the North Carolina Department of Natural and Cultural ResourcesandCome Hear NC! Isabella, the Teleperformance Digital Influencer!. Moving Forward to a Better World: Teleperformance and NICE. Heres your at a glance overview. Shows about New Music, Albums, Jam Bands, Acoustic sets and more! Nice webstation user guide. If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. 100 Days. Nice Agent Software. 5. The NICE analytics-based solutions will help Teleperformances clients gain a better understanding of their customers needs to enhance The nice thing about the product is also the most challenging. Portal. Since 2006, our Citizen of the World (COTW) programs have helped shape the future of the less fortunate, donated to families in impoverished cities, and funded countless of medical organizations in order to boost their research and development. Andrew McNeile - Chief Customer Officer, at ThinScale Technology. Samen verbinden we uw klanten aan uw merk. Meet quality, collaboration, and analytics needs now and into the future. Working together with Teleperformance has been an amazing journey in delivering business value and digital transformation to organizations globally and regionally. Matt Rogers - VP Market Development, at Twilio. Listen to all our exclusive talks with some of our great, inspirational leaders on Spotify. As a leading global outsourcing organisation, we know how important it is to keep on top of technology whilst ensuring we continue to offer the best in customer service. Teleperformance Cloud Campus is a centralized, secure, and world-class platform that continues to keep our remote workers connected anytime, anywhere. Its patented AI and machine learning technology unlocks your workforces potential and harnesses the true power of your organizations greatest asset your people. I'm a one-person shop and use it as a CRM so I haven't even touched the surface yet of what it can do for teams. To learn more regarding our COVID-19 Readiness and Response, click here. To do so, weve established a unique environment that brings out the best in people. NICE IEX also offers availability points which give employees the freedom to build their own schedule while meeting service requirements. Your agents can handle multiple digital interactions at the same time making them more productive. Nice webstation wbt. Effective security controls should be inherent in your data systems. Boost engagement and flexibility with automated approval for shift bidding, time off, trade requests and more. Nice webstation user guide. Save my name, email, and website in this browser for the next time I comment. NICE lets you anticipate business demands and optimize your workforce with the industry's most intelligent and accurate omnichannel forecasting engine. Concentrix Lays Off Employees As It Merges With Convergys informational page, examples, photos, videos, tips. Yet, its impact goes even further remote work has also affected the environment, potentially leading to a more sustainable future. NICE Agent WebStation SherWebX. Record all your channels and agent screens in one place, while satisfying your contact center compliance needs. 1 . NICE is committed to following industry best practices and help you ensure compliance and privacy while providing the best experience for your supervisors, agents, and customers. Mary Shane ay mayroong 4 mga trabaho na nakalista sa kanilang profile. com: NICE IEX WFM Agent WebStation Welcome to nice.captioncall. Knowing our Numbers. Give your customers a smart start to every journeyeverywhere and anywherewith knowledge and engagement across any kind of digital and voice. IEX, the Investors Exchange, is a fair, simple and transparent stock exchange dedicated to investor and issuer protection. Enter your login ID in the Username field. /tIX~jG=/X duW=0c(| H! Web browsing can be safer with HTTPS connection, so we suggest that it should be obtained for. TP Work at Home opportunities are here! informaes sobre produtos da Teleperformance (TP). Uma operao eficiente e nica, no importa onde. Cookie PolicyPrivacy Policy Discord Facebook Twitter RSS Gmail WhatsApp Instagram. we've got you covered. Were extremely passionate about the power of exceptional experiences. Hypoallergenic Body Wash Target, R. Arcenas Street, Banawa, Cebu City, 6000. Teleperformance has long been involved in changing the way our communities live. Our solutions shape customer experiences. We're sorry. 4:29pm - 5:05pm. How is this possible? Get tips and best practices for workforce management in a remote contact center. Its our 5th Anniversary Party with The Nude Party! If this is your first time logging in to the NICE WebStation with a new password, and you entered your login ID and password correctly, the system displays the New Password page. Benefit from a command center, led by functional and business leaders, ensuring business continuity, enhanced productivity and robust data security! 3,0. Hier sollte eine Beschreibung angezeigt werden, diese Seite lsst dies jedoch nicht zu. Easily maintain contact center regulatory requirements to keep your customers safe and minimize risk. Gerencie suas preferncias de comunicao aqui. Check out live performances! 10:00pm - 11:00pm. You can also find, playback, and extract interactions from an intuitive interface. WFM Supervisor. Nice webstation agent. Call recording that does more. TP is committed to respect and protect the privacy and Personal Data of every individual, including its employees, Clients and their respective end customers. Cada interao pode ser uma oportunidade para melhorar, reconstruir e renovar a confiana. Here the Control always has the value of 1, Variation #1 always has the value of 2, Variation #2 has the value of 3, and so on. Agents have an interface with everything they need to create amazing customer experiences. Head of advanced support and training teams / Sherbrooke Site. For over 40 years across the world, Teleperformance has been learning from each and every interaction, serving many different countries and segments. g")t-C%EG Qo}ys. 7K. These are optimistic results for our environment, which is currently in the midst of battling climate change. Katherine Rae . With call, digital, and screen recordings unified in a single Search interface, its never been easier to find and playback your interactions. Artificial intelligence, automated workflows and intuitive interfaces make agents and supervisors lives easier and minimize costs- all at the same time. Inteligncia emocional e empatia geram felicidade. I consent to receive relevant industry news, analyst reports, white papers, case studies, and product information from Teleperformance (TP). Funny things about Conduent. Yes There are 3 helpful reviews 3 No There are 1 unhelpful reviews 1. Stay connected with that Station, learn how here! http://portal-db.live/0utl00k-sign-in http://portal-db.live/100-027 http://portal-db.live/100-035 http://portal-db.live/1001-01 http://portal-db.live/1010-01 Access nice.captioncall.com. In addition, Teleperformance has committed to the Science Based Targets initiative (SBTi) with a target to reduce GHG emissions in accordance with the Paris Agreement. Hi everyone, my name is Isabella or Bella, for short. Das Teleperformance Contact Center Management System (CCMS) integriert Daten aus vielen Systemen und Abteilungen in eine webbasierte Ressource fr eine umfassende Darstellung der Leistung auf jeder Ebene. #ur@rt Compare Search ( Please select at least 2 keywords ) Most Searched Keywords. Recordings are always secure with protection in transit, encryption at rest, and Key Management Services. endobj Teleperformance is d strategische partner van marktleiders en pioniers wereldwijd en biedt in Nederland al 29 jaar oplossingen op maat om van iedere interactie de beste klantervaring en -beleving te maken. A TP parceira estratgica das mais importantes empresas do mundo, entregando solues e transformando a experincia do cliente em cada interao. Over the past four years, UiPath has worked closely with Teleperformance to deploy several thousand bots as part of internal and end-client automation projects a key component of our joint strategy is to develop a common set of use cases with consistently high ROI. This is where you will find everything you need for your training over the next 6 weeks. Help your agents provide a seamless omnichannel customer experience with one powerful interface for all tools and channels. What is Workforce Management for Call Centers. Tingnan ang profile ni Mary Shane Alberto-Tacason sa LinkedIn, ang pinakamalaking komunidad ng propesyunal sa buong mundo. '>w0,!`7nJtXkBfF_|}5D/~leG>v,>7xjM Mf@4'?\R)-3P~KxiNA*j}D>fAlq=Hu@+6qi*],~R*ny5Z:sY eb%|*=!pWF)NN)oC#,w The use of this platform is voluntary, so it is not considered, under any circumstances, working hours or as time available to the company No reproduction without permission. Enroll in NICE101 Welcome to your agent training course. AI-powered WFM built with simplicity in mind. One stop solution for high quality Marine Robotic Components & Services. May you have many more Franco Liked by Rinae Marema. Apparel company Lands End wanted to give agents more flexibility and involvement with scheduling while modernizing contact center operations in the cloud. The Teleperformance For Fun Festival (FFF) is a global annual program to revel in our teams talent, giving them an opportunity to express their artistic skills in art, dance, and music. Head of advanced support and training teams / Sherbrooke Site. Interact smarter Journey Orchestration Seamlessly guide customers through their personalized journey with AI powered experiences. We are jointly bringing Interaction Analytics to the next level by helping our clients accelerate their transformation to digital, predictive outcomes while increasing their customer experiences, making this partnership unique in the market. Contact Us Follow Us Nice.captioncall. Get traffic statistics, SEO keyword opportunities, audience insights, and competitive analytics for Teleperformance. Rabbit Screaming In Sleep, Make your agents happy with blended digital and voice interactions. Manage your communication preferences here. AI forecasting technology selects the best of 40+ patented algorithms to produce the most accurate forecasts and schedules across all channels. This is where you will find everything you need for your training over the next 6 weeks. Teleperformance Academy is a facility exclusively designed for training initiatives. More channels mean better customer experience. Technischer Support. TP will never share or sell your information to third parties. To log in to NICE WebStation, refer to the following steps. Moving Forward to a Better World: Teleperformance and NICE Teleperformance - 06.01.2022 There is no doubt that remote work has significantly opened the doors for organizations to ensure business continuity while prioritizing the safety of their employees during a global pandemic. Company Name* Your Full Name* Your Email* Unsere Kunden profitieren dadurch von flexiblem Personaleinsatz, einer vielfltigen Belegschaft und verschiedenen Mglichkeiten, saisonale Spitzenzeiten abzudecken. Globally, COTP volunteers take part in activities such as tree planting and cleanup drives, as well as boosting climate change awareness in their local communities. What Flower Symbolizes Marriage, I'm really excited that we now offer omnichannel for our customers including phone, email, and chat. The For Fun Festival promotes pride in the Teleperformance family and celebrates our cultural diversity. Powerful recording features across your contact center. Nonono. Minimize WFM administrative and maintenance overhead. Teleperformance has expanded its NICE SmartCenter deployment, in a multi-million dollar deal, by adding NICE Interaction Analytics business solutions to existing implementations of NICE call recording, quality management and workforce management. Hier wird eine neue Mindestlohnpolitik dringend erwnscht. Der wichtigste Erfolgsfaktor bei Teleperformance sind die Menschen mit ihrem Engagement, ihrer Erfahrung und ihrer Leidenschaft. Somos a maior equipe de especialistas em relacionamento do mercado: multicultural, altamente qualificada e capacitada, com ampla gama de solues omnichannel integradas, alta tecnologia e os mais rgidos padres de segurana. Across Social Messaging, Monitoring and SMS / text, theres a number of distinct channels that customers prefer based on factors like use case, geography, age or simply current preference. Follow the instructions in the image below. Shows about New Music, Albums, Jam Bands, Acoustic sets and more! Extend your WFM with a mobile application to improve agent visibility and flexibility, and foster accountability, with access to mobile self-scheduling and intra-day changes. and innovation. Let's embrace the future of work, together. Happy, satisfied employees with the opportunity to continuously grow and up-skill translate to happy, satisfied customers. Makita ang kompletong profile sa LinkedIn at matuklasan Mary Shane ang mga koneksyon at trabaho sa kaparehong mga kompanya. Help your agents be productive with more control, insight, and a consistent interface with every tool they need to be successful. Based on 35,817 reviews. And switching and combining channels when needed helps agents to resolve more interactions at the first contact for happier customers. We've managed as many as 250,000 remote employees at a time, with 50% of our global workforce still working remotely today. A resposta certa no canal certo no momento certo. For over 40 years across the world, Teleperformance has been learning from each and every interaction, serving many different countries and segments. Our highly secure application is only accessible by our limited partners and other qualified users. Teleperformance Academy, a place that inspires: to learn, to teach, to grow. If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. Nice webstation agent. 4. Luckily their support staff is amazing and totally dedicated to making sure you succeed. To learn more regarding our COVID-19 Readiness and Response, click here. Teleperformance, a provider of outsourced telemarketing and teleservices, has announced its acquisition of 51 percent interest in NSDI, a provider of customer relationship management and teleservices. You open a browser, type in your NAS local IP address and click Enter to connect to your NAS. See how. Operational deployment of planning, scheduling and intraday tasks. We are proud to have the largest community of WFM professionals. Teleperformance Academy is a facility exclusively designed for training initiatives. We make it easy to mitigate risk and meet GDPR, PCI and HIPAA standards with encryption, automated and on-demand masking, consent-based recording, extensive retention options, and key management. Get insights from operations leaders whove navigated the same journey. No Brasil desde 1998, possumos hoje 13 campi, sendo 10 em So Paulo, 2 na regio metropolitana de Natal, no Rio Grande do Norte, e 1 Cloud Campus somando mais de 28.000 colaboradores. For general questions or customer support please visit our Contact uspage. Nossos colaboradores participam de treinamentos no Metarverso, um ambiente totalmente virtual. webstation computer centre; webstation iex; webstation kanagawa; webstation marriott; webstation mixer; webstation n4; webstation nice; webstation synology; webstation teleperformance; Search SNS. Expect the unexpected and make staffing changes in a flash. CCMS ist eine innovative Lsung, die von allen Ebenen der Teleperformance Mitarbeiter eingesetzt wird, um Geschftsablufe effektiv zu organisieren, zu analysieren und zu Dortmund 14.02.19 Work@Home Services, Digitalisierung, Robotic Process Automation und Nearshore: Teleperformance zeigt zukunftsweisende Lsungen fr deutschsprachigen Kundenservice auf. Welcome to a true omnichannel experience. So youve installed the Web Station package on your Synology NAS. Check out all of our special features! Wfm A Power Tool For Retaining Top Talent Presented By Dick. Our community is ready to answer. using our solution and providing ideas for improvements. Based on exhaustive research, it is a simpler, more efficient and engaging way for agents to positively interact with customers. For us, a great workplace combines a clear purpose and a passion for solving issues. Get Started Today We would love to hear from you if you any questions or are interested in getting to know more about Totalview. NICE IEX Workforce Management (WFM) has long led the market in share. Uma proposta inovadora para gerenciar e otimizar equipes remotas. Click Login or press Enter on your keyboard to log in. Manage your communication preferences here. It is your one stop shop for choosing the channels your customers ask for, making it quick and easy for your managers to implement, roll out and operate them. Select WebStation>Personal Preferences>My Schedule Change Preferences on the navigation bar, if available. The positive impact of remote work is a small yet hopeful step towards protecting the planet. Since 2008, we have been striving to reduce our environmental impact, fortified by our Citizen of the Planet (COTP) initiatives that raise environmental awareness and reduce carbon consumption. 1 0 obj As a result, we continue to innovate together. Cookies ermglichen das einfache Teilen von Beitrgen in sozialen Medien. The agent is a dynamic interface designed for the streamlined handling of all contact center interactions, regardless of channel. Make sure to check out Marc Broussard with Seth Walker performing March 14th! This is the future of work and of business, and we are pleased to be helping Teleperformance deliver it today. iQor integrates solutions on a global scale. From agents to admins CXone helps your entire team to transform your call center. IEX Corporation, a NICE Systems company, has been helping contact centers achieve success since 1988. Cons. Enter your password in the Password field. Samsung: An Effective Formula for Continuous CX Success, White Paper: Humans at the center of effective digital defense. While the road to a better world continues to be paved with challenges, the journey becomes a little lighter thanks to our partners like NICE a company that shares our vision of a sustainable environment. a TP Brasil recebe a certificao de Melhor Empresa para Trabalhar do pas. What could have gone wrong? Ask a question about working or interviewing at Teleperformance. With a work-at-home model in place, employees were able to reduce their carbon footprint due to less commuting. EdX, Open edX and their respective logos are trademarks or registered trademarks of edX Inc. Tweet that you've enrolled in this course, Post a Facebook message to say you've enrolled in this course, Email someone to say you've enrolled in this course. myTP. To make the most of it you need to be able to use your imagination. Simple, intuitive, powerful. At Teleperformance, a native team is present in every culture, learning from the differences and particularities in each country and market. The agent is a dynamic interface designed for the streamlined handling of all contact center interactions, regardless of channel. Der technischer Support kann Ihnen genau die Mglichkeit bieten, die Sie bentigen, um eine neue Art der Kundenbindung zu erreichen. Learn more about the Startek way to work from home, in a barrier-free and secure environment. Its patented AI and machine learning technology unlocks your workforce's potential and harnesses the true power of your organization's greatest asset - your people. Die Nachfrage nach einem Work-at-Home-Modell steigt in Zeiten einer globalisierten Welt rasant an. Als Interaktionsexperten helfen wir Ihnen, Ergebnisse mit unseren bewhrten Lsungen zu erzielen. Select the check box by each item to display on your home page. With a footprint in 14 countries, we have almost 100 customer service locations with +150k employees. Mit exklusiven Leaders Insights-Kongressen spielt der Teleperformance-Konzern seine weltweite Vernetzung zur Entwicklung wegweisender Brancheninnovationen aus. E0G|"x=S{dO^[`x -WW:FqR ;= ^%#,YZOUfGO_v  1KCKk4Qd;bx\U*bD`6,rcd(*}ugGTXFP+'[K'~6\AD[te6,%~:{M^c P-] 2V Our partner network combines the right experience, resources, and knowledge to deliver the most advanced technology, innovative solutions, and actionable insights. Nice Iex Webstation Agent Toolkit Bret Storey Guru. NICE IEX's webstation is a single portal for all WFM and performance data which makes it easy for employees to see alerts and notifications of shift changes as well as have total schedule visibility. In order to iex login teleperformance, The user must first enter their username and password. 3. Eu aceito receber notcias relevantes do setor, relatrios analticos, white papers, cases e Youre busy enough. Rest assured that you have complete security from recording to storage and transport. time off by utilizing WebStation.