Buy Sukhinders Book! As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ Search open jobs at StubHub in Salt Lake City and find out about the interview experience in Salt Lake City or explore more of the top rated companies in Salt 2697 Lakeville Rd. Enjoy! StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. Fax Number: 1 StubHub, a ticket reseller born in San Francisco, will close its SoMa office and lay off more than a hundred workers. We ourselves chased thousands of sellers who already held these same funds in their own bank accounts (since we remitted cash to sellers very quickly after any ticket sale in the course of normal operations). Luckily, weve compiled (and tested!) The store also includes other customer experience enhancements such as a photo booth and ticket kiosks where fans can find upcoming events around New York City and anywhere else around the world. Founded in 1995 in San Jose, Calif., eBay is one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. UPDATE: eBay has completed the acquisition of Ticketbis, an international ticket marketplace with a current presence in 48 countries. Personally, though, I found it disappointing. In 2017, eBay enabled $88 billion of gross merchandise volume. Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. Built In is the online community for startups and tech companies. Olivier Ropars Vice President & CMO. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. Open our virtual assistant, click on "Contact form" and let us know how we can help you. WebGet in touch with us today! Webwww.stubhubcorporate.com Contact Information Headquarters Calle Don Ramon De La Cruz, Madrid, Madrid, 28006, Spain +52 8339800529 StubHub Corporate Profile and History Stubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. 1412 Broadway, New York, 10018, USA. With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards. From media and technology to finance and real estate, leagues and teams across the globe have matured into far more than just back page entertainment. HEADQUARTERS. Joel Santirso Senior Product Manager. The Utah-based firm announced on LinkedIn it WebNYC Flagship Office - Stubhub. Thanks for your message we aim to get back to you within 24 hours. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. Instead of a smooth and happy departure, I now had to scramble to keep the company going for an indeterminate period of time until the live entertainment sector managed to recover. 2 if you have questions about buying tickets. Enjoying This Built In Excerpt? He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. With this new store location, StubHub is creating a more personal relationship with our fans and providing them with an amazing event-going experience in the greatest city in the world.. We use cookies to make wikiHow great. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. Located just two blocks south of Times Square, the flagship store serves as an ideal destination for fans to find the events that are right for them. For More information on partnership opportunities with StubHub, contact partnerships@stubhub.com. She also founded Joyus, the first video commerce marketplace online, was CEO of Polyvore, the leading fashion and lifestyle platform and was previously the Founder & SVP of business development at leading fintech platform Yodlee. The contact number is only for US and Canada. Email Address. In this regard I was right; but major unforeseen risks would also unfold on my journey. While StubHub does not offer live chat, they do have a phone number. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. How do I get a hold of StubHub? Events Parking. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). In 2018 and 2019, eBay faced mounting pressure from shareholders. Our RSS feed includes all eBay news articles published on this website. Our RSS feed includes all eBay news articles published on this website. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. Field Operations and Last Minute Services. Its possible that someone with an identical problem has posted for help before. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for we would be the company acquired. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-460px-Contact-StubHub-Step-1-Version-2.jpg","bigUrl":"\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-728px-Contact-StubHub-Step-1-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"

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\n<\/p><\/div>"}. Personally, though, I found it disappointing. If a crisis like this had hit us earlier, wed have been in better shape to weather it. Within nine months of my arrival at StubHub, thats exactly what happened. Terms of the deal are not being disclosed. I ordered tickets but can't view them online even with the access code. It Sign up for News Alerts to receive occasional emails about eBay corporate announcements. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. Personally, though, I found it disappointing. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and being the first ticketing company with stadium naming rights in 2013. After leaving Joyus, I took several months off to evaluate different opportunities to lead a larger company, hopefully in e-commerce. Share Your Design Ideas, New JerseysMurphy Defends $10 Billion Rainy Day Fund as States Economy Slows, What Led to Europes Deadliest Train Crash in a Decade, This Week in Crypto: Ukraine War, Marathon Digital, FTX. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. StubHub is the largest ticket marketplace in the world and enables fans to buy and sell tickets to tens of thousands of events, whenever they want. As the largest ticket marketplace in the U.S., we enable fans to buy and sell tens of thousands of tickets, whenever they want, through our desktop and mobile experiences, including our StubHub and StubHub Music apps for iPhone, iPad, Apple Watch and Android. Overnight, every sports league in the nation postponed its season, and promoters and venues canceled thousands of planned music events. Viagogos founder also happened to be one of StubHubs original founders, a serial entrepreneur who had left the company under less-than-ideal terms in 2006. As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals. Published and reprinted by permission of Houghton Mifflin Harcourt. Sukhinder is a strong, dynamic leader who has founded and grown online marketplaces throughout her career, said eBay CEO Devin Wenig. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. This press release contains forward-looking statements relating to, among other things, the future performance of eBay Inc. and its consolidated subsidiaries. customersupportuk@stubhub.co.uk. The corporate office phone number is 415-222-8400. Will His AI Plans Be Any Different? WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S All Rights Reserved. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. WebOUR PARTNERS. WebStubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. The more I learned about StubHub, the more excited I became. As I saw it, shareholder pressure might even open up new strategic possibilities, like spinning the company out into its own independent public entity. The business owners that power this multibillion dollar industry are changing, and a new era of the business of sports is underway. Todays news builds on StubHubs history of innovation and strong tradition of firsts, which include forging the first ticket guarantee that covered both buyers and sellers in 2006; launching the industrys first ticketing app on iOS devices in 2010; being the first ticketing company with stadium naming rights in 2013; and now, becoming an international ticketing leader by adding the Ticketbis business to its offerings. ", StubHubs extensive assets will add tremendous value for ticketing patrons and sellers worldwide, especially as we continue our expansion into nascent markets, said Ander Michelena, co-founder of Ticketbis. Choose Possibility: Take Risks and Thrive (Even When You Fail). Include your email address to get a message when this question is answered. hours. Ticketbis is an online platform for the sale and purchase of tickets to events worldwide. Open our virtual assistant, click on "Contact Alternatively, The ticket service changed its refunds policy just as the COVID-19 pandemic was picking Lots of answers to questions are in our FAQ. By June, we had completed the majority of our restructuring, including the downsizing of most of our senior leadership team. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. Cons Singh Cassidy will be based in StubHubs San Francisco headquarters. Join the list. He was thrilled to be buying his old company back fourteen years after hed left it. We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. WebWe send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration. WebStubHub phone numbers 1866 788 2482 4 7 USA & Canada 1800 770 534 0 0 Australia More phone numbers StubHub website www.stubhub.com What is StubHubs email Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. We pride ourselves on being a brand differentiator who engages with StubHub customers in-person to amplify the fan StubHub gets a lot activity from users on Facebook than it does on Twitter. StubHubs New York City flagship was designed byGenslerand is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. I expected the job to be challenging and anticipated risks to my professional success related to my leadership execution, competition and changing priorities from our corporate parent. StubHubs business was sizable, posting over one billion in annual revenues on close to five billion in annual ticket sales volume. Contacting StubHub While StubHub does not offer live chat, they do have a phone Founded in 2,000 and with presence in over 40 WebStubHub's corporate address is: 199 Fremont Street, Floor 4 San Francisco, CA 94105 StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Welcome to StubHub Support Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. Some market experts predicted that if eBay couldnt boost growth and profitability, activist shareholders would mount a challenge to the company, as Carl Icahn had done years earlier (resulting in the spinoff of PayPal as a separate company). To subscribe, click on the button below and copy the URL into an RSS reader. The months that followed were all outwe had to pitch the company to private equity firms and other ticketing companies seeking to acquire us, all while trying to keep employee morale high amid the uncertainty, and executing our operational game plan. We connect fans with their favorite teams, shows and artists and introduce them to the ones theyll love next. How do I ask Stub Hub to list an event for which I have tickets? WebStubhub, Inc. operates as an entertainment ticket agency. The company now has a presence in more than 40 countries and is a market leader in southern Europe and Latin America. As difficult as these changes were, we managed to set up a stable but much smaller base of operations that would allow us to endure the live events industrys indefinite stoppage. Throughout North America, the United Kingdom and Germany, StubHub provides the total end-to-end event going experience. To subscribe, click on the button below and copy the URL into an RSS reader. This article was co-authored by wikiHow staff writer. Web199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available In 2015, eBay enabled $82 billion of gross merchandise volume. Ticketbis makes it easy for users to attend events all over the world. We would be the company acquired, not the ones doing the acquiring. In March, the entertainment industry crashed. By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. By my one-year anniversary, my team and I were preparing for the months-long process of selling StubHub. It was highly stressful work for everyone, conducted swiftly under a time crunch, but the entire company came together to help get it done, showing great flexibility, understanding and resiliency, as well as a sense of urgency. As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. She has a successful track record scaling and growing businesses internationally. How do I contact? Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). My Secret to the Success of Amazon? By signing up you are agreeing to receive emails according to our privacy policy. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. It was now time for me to leave and begin my own next chapter, secure in the knowledge that I had completed the critical work of helping the company survive the immediate Covid crisis and stabilize for the longer term. We give them a time frame to offer StubHub offers the ability to learn and grow as an engineer at an incredible pace due to small and interconnected teams with engineering management that provides expert guidance and support. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. The only boundary to an incredible experience is access, and this acquisition will enable StubHub to offer more events on a global basis to fans and event-goers around the world, and to help them discover new ways to enrich their lives. During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. Its growth lagged that of rival Amazon, while its profit margins had eroded as well, thanks to rising marketing costs. Arnaud Collin Global Head of Marketing. Does StubHub have live chat? Being OK With Spectacular Failure. The acquisition of Ticketbis is StubHubs latest geographic expansion, preceded by the launches in Mexico in May 2016, Germany in September 2015 and the UK in March 2012. Thanks to all authors for creating a page that has been read 52,013 times. StubHub is an eBay company (NASDAQ: EBAY). Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. Search through past posts using the search bar at the top of the forum page. For more information on StubHub, visit StubHub.com or follow @StubHub on Twitter, Facebook and Instagram or YouTube.com/StubHub. Read on to get the help you need to contact StubHub. In January of 2019, activists took a stake in eBay, joined the board, and petitioned it to sell StubHub in order to create more shareholder value. Stubhub, Inc. operates as an entertainment ticket agency. Picking up your tickets at one of our Last Minute Service Centres? WebStubHub has 21 current employee profiles, including Founder Eric Baker. She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. The transaction, subject to customary closing conditions, is expected to close in mid-2016. I recruited a number of new leaders whose capabilities and principles were strongly aligned and who were equally energized by what we could build together. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. On February 13, 2020, the sale process concluded, and I began mentally preparing for my upcoming departure. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. The Company offers tickets for live sports, music, and theatre events. During my first months on the job, my team and I worked hard, restructuring parts of the business to improve its efficiency, as well as beginning to invest in new products and services. To provide a deeper support system beyond grants, we lend our Stubhub serves customers worldwide. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. The below posting was originally published on May 24, Winning Together: 1,100 Sellers Attend eBay OPEN in Las Vegas, eBays Mobile App Wraps in One Time Password, Touch ID and Android Wear Support. What had initially been a relatively low-risk career move for me with mostly upside morphed into a high-risk situation, with the company now in unexpected peril. eBay Invites Shoppers to Fill Their Carts with Color at First Virtual Block Party, eBay Connect Pushes Developers to Innovate. We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.. Ticketbis is one of the first to successfully export the American-born business model to the regions of Southern Europe, Latin America and Asia.