qantas customer service agent recruitment process qantas customer service agent recruitment process

Some of these questions were timed. Rotating roster +1. When have you gone above and beyond in your previous role? Upgrade your web browser for an enhanced experience. I interviewed at Qantas (Sydney) in Jan 2011, I logged onto the corporate website, I submitted an online application, I received a phone call and was asked a few question about my previous work experience in customer service. Step 6; Invited to do a medial. Interviews will take place with a representative from Human Resources, the hiring manager or a combination of both. The process took 4 weeks. ", "Yes, I have, working in Woolworths for many years, some of my jobs were just this, I worked as a night filler for many years and I also was tasked to clean each fresh food section each night, Bakery, meat section, and the deli section!". Deals on Qantas flights across a range of Australian and international destinations. Why? In just three short months, we took a handful of proposals to our director that involved redistributing duties among our staff to be more streamlined in our work. "Having worked in the food industry at an early age in high school, I learned lessons pretty quickly on how to deal with unreasonable customers. When you applied for the job and read the job description, this likely would have been listed as a requirement. The process took 4 weeks. An online application process followed by a request to submit a video interview with customer service related questions. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Be honest about the experience you have that relate to these two items. It consisted of being welcomed and then being split into different groups. Sporting our iconic uniforms, our cabin crew ensure the safety of our customers while making them feel at home, even when theyre thousands of feet in the air. The process took 1 week. Use your points for flights, upgrades, hotels, or car hire. Salary ok. Just make sure you work for Qantas and not a contractor. An opportunity to be part of the Qantas Group recovery plan Together we will make a positive impact on our customers experience Located at Perth Airport Permanent part time opportunities working 7 day rotational shift roster Competitive salary + industry benefits Our customers come first. One shift I was working as the night lead, we had a very angry customer from our drive through who came into the store after receiving his order. Will you cover the medical costs. Be specific with your answers they want examples To really sell them on your ability to join their team and make an immediate impact now and into the future, try to focus your answer on the customer service aspects of the job because it is the heart and soul of the role and should be the reason why you are applying for this position. Customer Service Agents are based in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, some regional areas, and overseas locations including New Zealand, Singapore, Hong Kong, China, Thailand, India, the UK and America. I interviewed at Qantas (Melbourne) in Sep 2018, An online application process followed by a request to submit a video interview with customer service related questions. How come the meeting with your supervisor was so much more effective, and how did this meeting solve the problem exactly? Assure them that you will take this duty very seriously. A poor customer experiences and how did you handle it. "If confronted with this situation on the job, I would be very cordial to the customer and explain the Qantas Airways' policy on competitor price matching. One . The process took 2 days. It roughly took three hours, and you had a ten minutes break. If you have ever flown commercially, you know that all staff of the airlines look the part and walk the part of being a true professional on the job. Nice! Make sure that you also reiterate to your interviewer that you are willing to learn and master every aspect necessary for this role. Online application, Psych assessment, Video Q&A, Group assessment (role play, group activities) and one on one interview, References check, Background security check, Physical health assessment (seeing, hearing, lifting, steps, drug test), Call and email approved. Had the opportunity to ask questions about the platform/technologies that a successful candidate would get to work on. Information about visas, health and more. Assesment Day - Involvled a introduction to the company and its values. The first step is usually a preliminary Qantas interview. I interviewed at Qantas (Sydney) in May 2021, Called in for face to face interview which took about an hour to go over questions from both parties. Since one of the other interview questions was about being neatly groomed and wearing a uniform, you might want to mention these here too. With this question, it is important to know that your interviewer is likely looking to gain insight into what you consider important in your work and how you get things done while on the job. 10808. In any customer service and sales type role, the ability to say no to a customer in a professional and even educational manner is extremely important. I applied online. How would you handle a combination of scenarios with competing priorities? Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. describe a time you have done your work above and beyond Great job! 1. Buy flight and unique experience vouchers. The process took 9 months. This is a strong answer. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. Qantas Airways was written by Kevin Downey and updated on July 19th, 2022. Ground Crew/Ramp Agent - Sydney Airport. I interviewed at Qantas in Feb 2023. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. Possible answers are. Emphasize that you're always focused on finding a solution that leaves the customer feels completely satisfied. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. The purpose of this page is to help you prepare for your job interview. What kind of businesses? ", "Yes, being a business owner I did need to know more than one role, sometimes I had to wear many hats!". Aug 2022 - Present8 months. I would ask a lot of questions of my new colleagues to help me better understand how the program works from a big picture standpoint, as well. Did you do anything notable? I also look forward to a career change with a diversity of roles each day.". What was your favorite team work and what did you do for it. An active listener? ", "When I first started working I was a cashier for Woolworths and back then it was mainly cash, almost no eft pos, so I was experienced in handling cash, balancing the till, and being responsible for my register.". Accepted Offer. Appearance to customers is extremely important at Qantas Airways, and your interviewer will be looking to hear that you will take pride in your appearance by being neatly groomed and in uniform for work each day. Interview questions and answer examples and any other content may be used else where on the site. I then attended a group assessment, there where several group tasks and each candidate had to speak amongst the other candidates. Cabin Crew (20) Customer Service Agent (11) Flight Attendant (9) . It was an very open question to be answered so yeah good luck to everyone that applies et. Fly with us and discover the Qantas difference. Can you talk more about what a heavy rigid driver's license is and why you got one? The Civil Aviation Safety Authority is the controlling force over the commercial airline industry in Australia and its policies and regulations impact the day to day jobs of every staff member at Qantas Airways. Earning points couldnt be easier. I would escort them and if needed hand them over to another staff member once there if I felt they still needed some kind of support". Step 5; Reference checks. It's great that you set a routine for yourself. Prior to your interview, try to research the particular image standards that the airline you are interviewing with has, and be able to speak about the standards and your compliance during the interview. But go into more detail about why you would be so proud. Are you good at math? ", "I take safety seriously and take care to keep customers and staff safe by adhering to Qantas safety protocols, I would make myself aware of safety standards and implement these and keep up to date on any changes.". what was the resolution?. I do have a tattoo on my upper arm that would never be exposed, and I always keep my hair neatly styled and cut on a regular basis. I interviewed at Qantas (Sydney, NS). The process took 4 weeks. When I was hired for my current job five years ago, I took it upon myself to familiarize myself and learn our products and staff in a short amount of time to be the expert representative of my organization and, if hired for this role, I would work hard from the start to gain this same level of expertise in this role. No in-depth technical questions were asked. For work rights in other countries, contact the relevant authority for that country. Empathetic? Our call center temp agency focuses on results . This takes place over the phone or online and gives management a better sense of the candidate. During that one-on-one meeting, did your coworker explain their perspective? Interviews provide an opportunity for us to get to know you, and for you to obtain more information about Qantas and the role you've applied for. Answer dates might appear two to three weeks before they were published. I love to brainstorm and hear other people's ideas and expand on them! Information about visas, health and more. Good job! This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. "In my current role handling incoming customer calls to our business, I am often asked questions that I don't know the answer to. Request wheelchair assistance. What did you accomplish while you operated them? The pass can be used at any Qantas International Business Lounge or domestic Qantas Club. Write down what you think is important so you can reference it when youre in the role play. did anything happen? How to connect with us through Social media platforms. 13 Qantas Customer Service Agent interview questions and 9 interview reviews. they gave me 5 questions. I guess its for if were rights person for this position. I interviewed at Qantas (Melbourne). I got 5 questions based on my CV and resume. "I've had two jobs where I did a lot of work with customers over the phone. Candidates interviewing for International Cabin Crew and International Cabin Crew Melbourne rated their interviews as the hardest, whereas interviews for Cleaner and Ground Handler roles were rated as the easiest. I applied online. Provide additional details to further strengthen your answer. ", "I would explain to them I would look into this for them but I can only comply with Qantas policies, but assure them I would do the best I can and explain to them what Qantas has to offer for the money they may spend!". Toggle navigation beckton gas works railway; how to find ceres in your chart If you do not complete and pass the relevant background checks, your job offer will be withdrawn. More recently as a business owner, I've used the phone to handle many business matters. There was about a month or two wait between each step. That's definitely very impressive. Assure the interviewer that you would, and remind them that you understand how crucial it is that everyone is safe and secure at the airport. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. We do not claim our questions will be asked in any interview you may have. Qantas doesn't accept unsolicited resumes. Able to implement experience over the past several years to ensure that customer satisfaction is matched. Excellent! As you answer, make sure to talk about the resources you used to help make the change. Did you strive to go above what was required of you? State you would be proud to work for a company that is so dedicated to helping the environment. Bookcar hire,car specials,commercial vehiclesandairport transfers. Travel and partner special offers available exclusively for our members. Then you need to click on the apply button. Also, briefly talk about understanding the importance of upholding the company's image by being neatly groomed and in uniform (to appear professional and knowledgeable, etc.) If you're successful in being short-listed, you'll be invited to attend an assessment. Would you have any issues in doing this? The only item that shows up on my criminal record is a reckless driving violation I received eight years ago for driving too fast in icy conditions and hitting a tree alongside the roadway.". Expiry 03 March 2024 Firm price, if the ad is up the item is available. To best answer these questions you need to set the scene, describe the action you took and explain what the outcome was. By posing this question to you, your interviewer is looking to hear that you are a forward thinker who will be looking for ways to improve the overall customer experience for passengers at Qantas Airways. Freight - cargo, express, airmail, freighters, charters and customs clearance services. after initial interview was called for a role play via video call, Anonymous Interview Candidate in Melbourne, I applied online. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. 7 day a week rotating rosters, (Part-time Shift work), min 20 hours per week. Sydney NSW. The interviewer will be pleased that you're both assertive and empathetic, as well as an active listener. I also have a lot of experience in different point-of-sale programs and the Sage CRM program. Most importantly, be sure to talk about the things you learned in that job that you will be able to use in this role as a Customer Service Agent. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. Excellent! . We had some group activities together and a one-on-one interview afterwards. I would work hard to understand the program as I am naturally someone that likes to know hows do things". great experience, I applied online. This may be one or a combination of the following: interview, psychometric testing, assessment centre or in tray exercises. Find out more about inflight dining, entertainment, seat maps and more. This is your opportunity to really sell yourself! The process took 3 months. Step 4; Invited to an online group assessment. great experience, I applied online. Good job! Your problem-solving approach to any situation will create opportunities for you to be part of innovative projects, developing and testing product enhancements.