viagogo cancelled concert refund viagogo cancelled concert refund

Add in you are not the original purchaser of the tickets. Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. If the event has been cancelled, send them evidence of this. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. 2.9 Seller's Confirmation Obligation. If the event organiser is offering vouchers or tickets . Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. June 14, 2020 Rolling Stones concert in Louisville, KY cancelled. Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. 2.18 Merchant Description. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? Ha*Ash Concert Tickets. Tickets for these particular events carry over and are valid for the event in 2021, so as per our terms and conditions the customer is not entitled to a refund in this situation. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. If so, you may be forced to pay for replacement engines and repairs out-of-pocket. 4.3 Sellers Shall Not Include Promotional Material with Tickets. 3.Click Dispute a Transaction. "If it's been canceled, chances are you're . If this is also unsuccessful We will not offer a refund. Something to be aware of with Viagogo is that many promoters will turn people away that have bought tickets from them. We will also add Tax on our fees as applicable. South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. By clicking a link you are consenting to this. Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. 2. Far too many 3rd parties in there. Invalid tickets are defined as anything where buyers are refused entry. The plaintiff, Lauren Shiflett, filed the complaint in a Florida federal court yesterday (Wednesday), claiming Viagogo has been retroactively attempting to discontinue its . Can Australians join in? What is the viagogo complaint handling process? If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. It said it would speak to the consumer rights body the Competition and Markets Authority (CMA) about Viagogos behaviour. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. 6.2 Waiver of Consequential Damages; Liability Limit. That will be credited to the original source of payment used at the time of buying the ticket, according to Live Nation. I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. It asserts that Shiflett did not adequately analyze the effect of state laws on a nationwide Class. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. Our guarantee does not affect Your statutory consumer rights under UK law. To register, You must provide your real name, address, phone number, and email address. You will need a username and password to access the Site and use the Services. 'It's been a bit of a headache and I don't know where I stand with anything.'. Not only no refund. 21 December 2016 at 10:00PM in Theatre, concert & events tickets. 1.1 Introduction. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. They did not admit to law breaching and refused to provide a refund. In the case of refunds, we appreciate our customers patience while we process their request.. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. May 3, 2021 / 1:22 PM / AP. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . If you bought your tickets directly from the event organiser or primary ticket retailers, such as See Tickets or Ticketmaster, you'll have extra consumer protections. Required fields are marked *. Which? StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . Event dates, times, venues and subject matter, which are listed on the ticket, may change. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. The R&A also told us the seller was in breach of their terms and conditions for relisting the tickets on Viagogo, and that Tony's tickets could have been cancelled. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. Complain to the ticketing website. Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Can I pick up my tickets instead of having them shipped? It states that if an event organiser offers tickets to another event, customers will be entitled to those tickets. Eric Clapton Concert Tickets. Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. . Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. We've also heard from a few Viagogo customers who have managed to get refunds by contacting their banks. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. 'I wrote back and told them there's no way it should take several months to process a refund,' she told us. I will join any class actionthis judge from Florida is corrupt and must be disbarred for not allowing this though. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. However during the pandemic the response times may slow down. They also had another 150.00 dollars worth of fees per each ticket. 3. French called on the CMA to factor Viagogos actions into its ongoing investigation into the companys $4bn (3.2bn) takeover of its rival StubHub. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. 6.8 All Sales are Final. Taylor Swift Tickets. Contact & review Viagogo - rated #0 in Entertainment . In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. 'I told Viagogo that if I'd known the event was in 2021, I wouldn't have booked the tickets,' she told us. According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. Jay Chou Concert Tickets. I have been fighting with viagogo since October of 2021 with an canceled event. Hombres G Concert Tickets. Case Name & No. 6.7 Third Party Information. Trying to call the customer service is ridiculous with 3 hour wait times. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. 2.9 a) Exception to Sellers Obligation to Confirm. Which? This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. If tickets are not consecutive, then the Seller must create a separate listing. We cannot commit to next year, Taylor said. Explain your case the best you can. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation.