Mr. Harrold said her phone was. Chad Nathan needs to be fired immediately and issue a formal apology, as well as be charged with malicious intent. Ponsettos phone was returned to the hotel shortly after the confrontation by an Uber driver who found shed left in the vehicle. This sh*t happens so often. Our first two hotels opened in the fall of 2016 in New York City's SoHo and NoMad neighborhoods. We take reviews like this seriously and can assure you that this will . The incident couldve been prevented by the Arlo Hotel.. Views of the river. You owe @keyonharrold an apology and MUCH MORE. No apology from her after this traumatic situation to my son, not me. The server is misbehaving. April 01, 2019 09:00 AM. We see this crap happening all the time, but it hits different when it hits home!!! Arlo SoHo Hotel features 325 thoughtfully designed micro guestrooms with modern furniture and efficient storage space. Woofing up a whopping 5.2 million likes on TikTok, K-9 Officer Arlo was afforded a howling hero's welcome as he walked out of the hospital Monday after a near-fatal shooting," the New York . Dont go through life, GROW through it! Per Hour (Employer est. These cookies will be stored in your browser only with your consent. By Meenal Vamburkar. On May 21, 2018, he became the director of operations at Arlo Hotels in New York City, New York, United States. Biela said charges from Lucchese were filed, but the prosecutor's office didn't find any malicious intent on her part and dismissed them on . Harrold Sr. said the family sought professional therapy for the teen after he began showing fear of hotels and questioned whether he was good enough to own an iPhone. On Saturday, December 26th a caucasian female physically assaulted Keyon Harrold Sr. and his 14 year old son, Keyon Harrold Jr. at Arlo SoHo. We also use third-party cookies that help us analyze and understand how you use this website. Initially hired as House Manager for the 17 John Street Hotel/Collaborative workspace property, promoted after 6 . Sleep King Rooms Queen Rooms Twin Rooms Bunk Rooms Suites Eat & Drink SoHo Bodega Lindens Foxtail A.R.T. Family of Teen Falsely Accused of Stealing Womans Phone Sues Miya Ponsetto, Arlo Hotel Alleging Racial Profiling. This website uses cookies to improve your experience while you navigate through the website. Mr. Harrold, who has performed with artists including Beyonc, Rihanna and Jay-Z, said he had been staying at the Arlo since mid-December. This incident went on for five more minutes, me protecting my son from this lunatic. However, the Lieghios own stock in many surrounding hotels, and Biela, who couldn't be reached for comment, said on Facebook that she couldnt find any open rooms on short notice that werent owned by that family. By continuing to use this site, you agree to our updated Terms of Service and Privacy Policy. Grammy Award-winning. Ms. Ponsetto was being held in the Ventura County jail on Thursday night with an extradition hearing to be held soon, Captain Buschow said. ), $21.00 KEY NOT FOUND: ei.filter.lock-cta.message. Hiblum will play an integral role in establishing Arlo's new flagship . Also, your evidence I blamed the victim in any way at any point is? Stop.. Kevin Belingon @robertbaden,5: The lady in this video assaulted my 14-year-old son and me as we came down from our room in the @arlohotels Arlo Soho to get breakfast. No Arlo guest or any person should be subject to this kind of behavior. On Saturday, December 26, the woman in this video falsely accused an innocent 14-year-old teenager of stealing her cellphone. I am. What youre being is disrespectful. Manager: No, Im trying to settle this situation. My son has nothing to do with her. Woman: No, yeah, but he has my phone. Hotel manager: Please. Woman: Show me the phone. Teen: This is my phone. Harrold: You dont have to explain nothing to her. Woman: Take the case off. Banish boring meetings. Ultimate Fighting Championship Oh, no, hang on, what am I saying, thats right, you missed the point. March 2 @ 7:30 pm - 9:30 pm. China Given their location theyre probably not going to be able to count on the good old boys demographic to keep them in business. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. ), $7.98 Brave CF Rather its the Arlo Hotel in Soho, where Keyon Harrold and his 14 year son was accosted by a white lady, who couldnt locate her phone, and assumed Harrolds son had stolen it. Shes not trying to make any racial statement, Ms. Ghatan said. This website uses cookies to improve your experience while you navigate through the website. Among his colleagues are Rey Ossorio, Jesus Ramos, Jillian Zemba, Javier Egipciaco and Ted Rusch. Be better.. Channel that downtown flavor and experience NYC like a local from your home base at Arlo SoHo. Mackinaw City hotel manager fired after berating guest in viral video Minnah Arshad Detroit Free Press View Comments Crown Choice Inn & Suites in Mackinaw City is under fire on social media. I am furious!!! And your evidence that the hotel staff are all white folks is? In the lifestyle hospitality industry, people make the difference. We love to celebrate our team and all of their wins throughout the year! Shes a female herself of mixed cultural descent. Offset Changes Instagram Avatar to Takeoff Photo After His Death. Keyon Harrold is a Black musician who posted a video on Instagram he says shows his 14-year-old son being falsely accused of stealing an iPhone from a white woman at Arlo SoHo Hotel in New York. Jakarta https://en.m.wikipedia.org/wiki/Becky_(slang) Los Angeles We always strive for perfect so we are saddened to hear that your stay was less than that. 5K followers . ), $23.00 Per Hour (Employer est. The Arlo Hotel (SOHO) in NYC is being cancelled For good reason too. However, Biela told the Free Press that sheonly got a refund by filing a credit card dispute, and her accompanying friend was still charged for a two-night stay. Ponsetto faces criminal charges in the case. The episode at the hotel was yet another instance of Black people being confronted with baseless accusations while going about their daily lives. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Washington The cookie is used to store the user consent for the cookies in the category "Performance". Read More Takeoff Shot in Head and Torso, According to Coroner Report, Aaron Carter Pulled Over On Suspicion Of DUI While Driving RV. Hmmm. These cookies ensure basic functionalities and security features of the website, anonymously. Arlo SoHo offers a classic NYC experience, with cocktails on the rooftop, exceptional food and plenty of social spaces for kicking back and taking care of business. Bets on her name being Karen? This employer has not claimed their Employer Profile and is missing out on connecting with our community. She is of Puerto Rican and Vietnamese descent and does not identify as white, Ms. Ghatan said. Arlo Hotel in NYC has drawn the ire of the entire internet after trumpeter and composer Keyon Harrold, who was a guest at the hotel this weekend, shared a video of the hotel manager supporting the unfounded claims of a hysterical woman who accused his 14-year-old son of stealing her phone, physically attacking him in order to prevent him from leaving the hotel lobby. Until Biela posted her encounters with Lucchese on Facebook, JoeLieghio said he and his family had no idea about it. No. Im the manager of the hotel. Harrold: I dont care. These cookies track visitors across websites and collect information to provide customized ads. She checked out of the hotel on the 23rd of December; today is the 26th. It was purely out of her being anxious, stressed, cornered, feeling helpless, lost, alone, unsupported.. In the CBS interview, Ms. Ponsetto first said that she had been approaching the people that had been exiting the hotel because she thought anyone leaving the premises could have been the one who had stolen her phone. Massachusetts No apology from Karen once the Uber driver dropped her phone off to her. However, you may visit "Cookie Settings" to provide a controlled consent. It needs to stop!!! According to public records, she faced unrelated criminal charges in California, including a lewd conduct charge in Los Angeles County involving an incident in February and a charge of driving while intoxicated in Ventura County following an incident in October. This is my son. Hey. Didnt you see me just come downstairs out of the [expletive] elevator? Im trying to help. No, but youre not helping. @WMDKitty, 7: that whooshing sound? Hospitality . Georgia The video was also shared to TikTok, which has seen more than 5,000 hearts, and to Twitter, which has seen close to 7,000 likes. A fantastic opportunity to join a world recognized . Hotel guests Keyon Harrold and his 14-year-old son were approached in the lobby of the boutique Arlo Hotel in the SoHo neighborhood of Manhattan on Saturday afternoon. What, you see two Black people? No, Im not letting him walk away with my phone! Manager: Please dont fight, dont fight. Better get on somewhere lady. No, please get my phone back. Let's keep racism and hate out of our society by getting this petition going! California Per Hour (Employer est. It has drawn comparisons to an incident in May when a white woman called 911 to falsely claim that a Black bird-watcher in Central Park was threatening her life. We've joined the BHM Digital family of websites and have updated our Terms of Service and Privacy Policy. No apologies from the establishment. ONE Super Series Now she's trying to take it back. The hotel then later falsified a statement that said the manager called law enforcement on the female's behavior. Lucchese called Mackinaw City police to the hotel, and Lucchese threatened to press charges. Ms. Ponsetto was driving to her neighborhood at around 4:30 p.m. local time when deputies and New York police officers pulled her over, Captain Buschow said. You can try refreshing the page, and if you're still having problems, just try again later. Ponsettos lawyer said Wednesday she is currently at home in California and hasnt been served with the legal claim. Compare: This incident should result in the woman getting charged, the hotel manager getting fired, and the Arlo Hotels appologizing and refunding the cost of the stay to Keyon Harrold and his family, at the very least. June 30, 2020 1:54pm. This took place April 9, but Biela said in her post that she waited to share her experience since Lucchese had threatened to press charges for any damages from the bathroom. When she went downstairs to ask for help, the manager, Benny Lucchese, said, You rented the room. This petition starter stood up and took action. Musician @keyonharrold and his son are racially profiled in NYC and wrongfully accused of stealing a womans phone pic.twitter.com/943tCvdxd4, Fifty Shades of Whey (@davenewworld_2) December 27, 2020. The hotel has apologized to Mr. Harrold and his son in a statement. During the press conference, Keyons mother reiterated that the incident was avoidable if the hotel did more, It might seem small to you, but the incident that happened on December 26 couldve been deescalated before our son was attacked. This category only includes cookies that ensures basic functionalities and security features of the website. With stays of 4 nights or more, receive up to 15% off. Will you do the same? We publish narratives intentionally and specifically to enlighten and transform the world. Sign up to our newsletter to stay up to date on special offers, meetings, events and more always happening at Arlo Hotels, 231 Hudson Street "Defendants. He said that both her behavior and the hotel managers actions reflected a systemic problem where Black people and Black teenagers in particular are seen as threats or outsiders. Its NOT all work and no play! 351 West 38th Street. The lawsuit, filed on Wednesday, March 24, names Ponsetto, the Arlo Hotel, and hotel manager Chad Nathan as defendants and alleges the hotel engaged in racial profiling. Michigan winter storm: Live weather radar, traffic updates, Neighborhood improvement, fighting poverty among priorities for $400M rescue fund, Clawson mayor delivered resignation speech to council. Twitter Debates 16-Year Age Gap Between Jaylen Brown & Mouthwatering Meemaw Bernice Burgos, Barbie Gyal Nicki Minaj Returns From Hiatus And Sets Di Road Ablaze At Trinidad Carnival 2023, Rain Pon Meeee: Ashanti Reminds Everyone How Feathered And FINE She Was At Trinidad Carnival 2019, Chaka Khan Shows No Mercy Blasting Mary J. Blige, Mariah Carey & Other Names On Rolling Stone's 'Greatest Singers' List, Funniest (And Pettiest) Tweets From NBA All-Star Weekend 2023. He is a child!!! Change.org Uh oh. The arrest of the woman, Miya Ponsetto, by sheriffs deputies in Ventura County, Calif., was confirmed by the New York Police Department. Know Your Worth. The lawsuit, filed on Wednesday, March 24, names Ponsetto, the Arlo Hotel, and hotel manager Chad Nathan as defendants and alleges the hotel engaged in racial profiling. Sign up to receive The Atlanta Black Star Newsletter in your inbox. Las Vegas Didnt find what youre looking for? I admit, yes, I could have approached the situation differently, or maybe not yelled at him like that and made him feel, some sort of inferior way, making him feel as if I was, like, hurting his feelings, because thats not my intention.. Hotel Manager at Arlo Hotels New York, New York, United States. All rights reserved. Thats mine. This site is protected by reCAPTCHA and the Google. Updated. Here at Arlo we ask all our team members to be themselves and embrace it! Donald Trump Now she's trying to take it back, Your California Privacy Rights / Privacy Policy. The hotel is an easy walk to SoHo, Hudson Square, Tribeca, West Village or the picturesque paths along the Hudson River. These cookies will be stored in your browser only with your consent. MIAMI (May 4, 2022) - Arlo Hotels, an independent, experience-driven hotel brand with locations in New York City and Miami, today announced the appointment of Jennifer Hiblum as general manager of Arlo Wynwood.The property, which will debut this fall, marks the first hotel project in Miami's vibrant arts district. Analytical cookies are used to understand how visitors interact with the website. Lower Manhattan Family sues Soho's Arlo Hotel for racial profiling after teen was falsely accused and attacked for theft By Dean Moses Posted on March 24, 2021 Attorneys Ben Crump and Paul. The same thing thats wrong with black people. Ms. Ponsetto, who works in an office for a health-related company, was visiting her father who lives in the New York City area over the holidays when she lost her cellphone, Ms. Ghatan said. Tennessee Virginia Child endangerment and criminal charges need to be filed. Its your bathroom now.. Biela and her travel companions tried to check in somewhere else. New York, NY 10013, 2023 Arlo Hotels. Site made in collaboration with CMYK. If anyone recognizes this person, please tag or DM. Filter your search results by job function, title, or location. As theGrio reported, the 14-year-old son of Grammy-winning trumpet player Keyon Harrold was apparently accosted by a white woman who claimed he had stolen her iPhone at the Arlo SoHo Hotel in New . Weve got everything you need for group travel and special occasions, whether youre inviting 10 guests or 200. By clicking Accept All, you consent to the use of ALL the cookies. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Industries. sonofrojblake, you had no point, cupcake. BRAVE Combat Federation The Arlo Hotels should also provide proper training to their employees, so this never happens in the future. Lucchese, who is a cousin to owners Joe and Enzo Lieghio, yelled slurs at Biela, at one point calling her a dumb Democrat, along with dumbass, irresponsible piece of s---, and other names. Stroll cobblestone streets and step into charming cafes and the citys best boutiques. Get the hotel records of guests for the day of her stay. You also have the option to opt-out of these cookies. Ethiopias 20 most handsome men alive 2020, Miya Ponsetto having anxiety attack when she attacked Keyon Harrold, son: Lawyer CONAN Daily, Alex Murdaugh biography: 13 things about Hampton, South Carolina native, Rita Frances Bellew biography: 10 things about Hatboro, Pennsylvania woman, Creighton Waters biography: 10 things about Columbia, South Carolina lawyer, Nicholas Weber biography: 10 things about Sylmar, California man, Libby Murdaugh biography: 10 things about Columbia College alumna, Shavkat Rakhmonov biography: 13 things about Kazakh UFC fighter born in Shorchi, Uzbekistan, Breena Ylaya Evans biography: 13 things about Miss Universe Philippines 2023 candidate, Miss Universe Philippines 2023 early predictions: Michelle Dee, Pauline Amelinckx, Emmanuelle Vera, original sound - conandaily.com - CONAN Daily, From May 2007 to September 2007, he worked as a food runner, room service attendant and banquet server at, On May 21, 2018, he became the director of operations at. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Here are 13 more things about him: (This is a developing story. Team members, their friends and family can relish in discounted room rates and stay at any of our beautiful properties. The staff on duty instead of alleviating concerns continued to allow said karen to escalate. Arlo SoHos cozy studios and large event spaces allow you to gather and entertain in modern, airy settings. Joe Lieghio told the Free Press that Lucchese, who has been with the companyfor 25 years, has been terminated. Hence my choice. I am a skeptic, atheist, feminist, progressive, and all-round anti-bigot. And so, if youre operating a hotel in New York City, you need to be aware of the Human Rights Law.. Per Hour (Employer est. A number of folks have taken to the Arlo Hotels IG account, demanding an apology and that things be made right with the Harrold family. The conversation got heated, and Biela said she pulled out her phone halfway through to start recording. Entertainingly when I just googled arlo Hotel soho Google offered to complete my search with the word racist. Now watch as the manager advocates for the lady who is not even a hotel guest, insisting and attempting to use his managerial authority to force my son to show his phone to this random lady. This cookie is set by GDPR Cookie Consent plugin. The family of a Black teenager falsely accused of stealing a womans iPhone is suing his accuser and the New York hotel where the incident took place. Detroit:Neighborhood improvement, fighting poverty among priorities for $400M rescue fund, Oakland:Clawson mayor delivered resignation speech to council. SoHo (Rooftop) The Courtyard See, Play, Do in SoHo Valen-Dining at SoHo The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". There was a lack of training to the management. She then proceeded to physically attack him and fled the location. These cookies do not store any personal information. Will you do the same? The video was taken and posted on social media by Keyon Harrold, a prominent jazz musician, who was staying at the Arlo hotel with his 14-year-old son, Keyon Harrold, Jr. What happened, happened, Ms. Ghatan said. We want to apologize to Mr. Harrold and his son for this inexcusable experience, and have reached out to them directly to express our sincere regret and to offer help in dealing with this traumatic event. I was approaching the people that had been exiting the hotel, because in my mind, anybody exiting is probably the one, might be the one, that is trying to steal my phone, Ponsettosaid in January. Ponsetto faces charges of attempted robbery, endangering a childs welfare, attempted grand larceny in the fourth degree, and attempted assault for the alleged assault on Harrold Jr. in the hotel lobby. Search job openings, see if they fit - company salaries, reviews, and more posted by Arlo Hotels employees. New York City We are committed to making sure this never happens again at any of our hotels. When pressed, she acknowledged that she had not stopped everyone she had seen, but she did not explain why she singled out Keyon Jr. Mr. Harrold said Ms. Ponsettos actions demanded more than an apology. Were all recruiters! This is not how security is supposed to operate. Come on in, come on over. Per Hour (Employer est. Miss Universe 2021 Dont stress it! At one point, as Ms. King pressed her on taking more responsibility for her actions, Ms. Ponsetto held up a hand to the camera as if to silence her. Joseph L. Giacalone, a retired New York City police sergeant and an adjunct professor at John Jay College of Criminal Justice, said that the pressure from the public on the Police Department is just immense here, particularly given the recent protests against systemic racism following the death of George Floyd in Minneapolis. Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more, At Arlo, our primary objective is to create an environment for our team members that inspires and empowers them to be the best they can be. All rights reserved. Mr. Harrold said he was told by the hotel that an Uber driver found Ms. Ponsettos phone later in the day, and she picked it up from the hotel. Hes made out to be criminal. Law enforcement authorities in California on Thursday arrested a woman who had been caught on video tackling a Black teenager in the lobby of a boutique hotel in SoHo after falsely accusing him of stealing her cellphone, officials said. Specifically, the suit claims Nathan detained the plaintiffs and demanded that Keyon Harrold Jr. surrender his cellphone.. Instead of management doing its duties of protecting guests of color, management allowed a grown woman not staying in the hotel to harass and assault both father and son. Woman Who Tackled Black Teenager at SoHo Hotel Is Arrested, https://www.nytimes.com/2021/01/07/nyregion/arlo-hotel-keyon-harrold.html. Hes made out to be a threat. Per Hour (Employer est. The Arlo Hotels should also provide proper training to their employees, so this never happens in the future. Bossip Comment Policy Around 11 p.m. on their first night at the hotel, Biela said her son realized the bathroom was flooding. Anyone can read what you share. This has larger implications, Mr. Crump said. Contribute to Atlanta Black Star today and help us share our narratives. Capt. I dont racism is how is one girl accusing a guy about a phone a crime?, Ms. Ponsetto acknowledged that surveillance video did show her attacking Keyon Jr. She did not directly apologize, however, or take responsibility for those actions, saying only that she regretted it if she had made Keyon Jr. feel as if I assaulted him, or if I hurt his feelings or the fathers feelings.. So basically, zero responsibility being taken for the managers actions.They want to apologize. We dont take the decision to get rid of him lightly.. Lets go, Keyon. Woman: Im sorry. Harrold: Better get on. We have your? The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Were always interested in meeting talented & passionate individuals to join our team. Biela's Facebook post has seen 15,000 shares. You feel like theres only one iPhone made in the world? No, OK, then show me. No, get a life! Over there. Manager: Whats on your background? Harrold: You better go use Find My iPhone. George Floyd Prior to her arrest, Ponsetto spoke about the incident during a CBS interview. Surely by now the Internet has identified her? Mr. Harrold said her phone was later found in an Uber. Since the posting, JoeLieghio said Biela and her friend were not charged for the room, and he had reached out to Biela to apologize. Im trying to build his ego, because for so long egos of Black men have been shattered, Harrold Sr. told TMZ. At a news conference last week, Mayor Bill de Blasio said it has almost become tragically comical how much you can rely on the fact that someone will unjustly accuse a young man of color in America., When someone does something like this, they have to suffer consequences, he said. The Harrolds say the false accusation Ponsetto made against their son was traumatizing for the teen. Texas Atlanta Black Star is a narrative company. https://en.m.wikipedia.org/wiki/Karen_(pejorative) Kentucky Black teenager falsely accused of stealing a womans iPhone, spoke about the incident during a CBS interview, Woman Who Wrongly Accused Black 14-Year-Old Teen of Stealing Her Phone Pleads Guilty to Hate Crime, But Can Clear It Off Her Record In Two Years: Highly Disappointing, Miya Ponsetto Pleads Not Guilty to Federal Hate Crime After Falsely Accusing of Stealing Her Phone; Lawyer Wants Prosecutor to Focus on Truly Violent Criminals Instead, Im, Like, a Woman of Color: Miya Ponsetto Tells Gayle King She Cant Be Racist Because Shes Puerto Rican; Teens Family Not Moved By Her Apologies. The cookie is used to store the user consent for the cookies in the category "Analytics". Defendants treated Plaintiffs differently from other guests and invitees in a place of public accommodation because of their race, the lawsuit states. Ms. Ponsetto was a guest at the hotel at some point during the holiday week, Ms. Ghatan said, but it was not clear why she was there when the confrontation took place. New York Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Its sweet. Although family is of the utmost importance to us, the way he acted was wrong, JoeLieghio said. The cookie is used to store the user consent for the cookies in the category "Other. All rights reserved. And there needs to be real action here by the criminal justice system to make sure there are consequences in this case.. In investigating the incident further, weve learned that the manager on duty promptly called the police regarding the womans conduct and that hotel security intervened to prevent further violence; still, more could have been done to deescalate the dispute. Japan Hello 409neetaj, Thank you for taking the time to leave feedback on your stay with us. Steps from the Village. Ms. Ponsetto had been the subject of public scrutiny and speculation about possible criminal charges since the video emerged. Ms. Ponsetto was trying to rummage through Keyon Jr.'s pockets, Mr. Harrold said. Ms. Ponsetto also said that her actions were not racially motivated, presenting herself as a young woman who reacted poorly. The family says Arlo Hotel management did not support them after Ponsetto allegedly attacked the teen, especially considering they were guests. Protestors demonstrated outside Arlo Hotel in New York's Soho on Saturday It came after the parents of a black teen who was attacked in December Parents of 14-year-old Keyon Harrold Jr. say. ), Categories: biographical data, crimes, LISTS, North America, Social Issues, United States, https://www.change.org/p/arlo-hotels-termination-of-arlo-ny-manager-chad-nathan?redirect=false, Your email address will not be published. By allowing team members to be their best selves this in turn provides a great platform for personal development and opportunity.. Tokyo He didnt even consider the fact we were actually the guests! Right, because its black people going around forgetting their phones and then attacking white people over it. He actually empowered her!!! Thailand If so keep on reading!! The hotel then later falsified a statement that said the manager called law enforcement on the female' Your email address will not be published. At a separate news conference, the Rev. Arlo Hotels is committed to being a great place to work, providing exceptional service for our guests through our unique approach to the independent lifestyle hotel segment. Joe Lieghio said he wasnt aware of Lucchese acting in such a way before. ), $15.00 When you book directly with Arlo, youll receive up to 10% off your stay just like the cool kids. Go do that. Yeah, Find My iPhone is on that right now. No, no you cant. Necessary cookies are absolutely essential for the website to function properly. This cookie is set by GDPR Cookie Consent plugin. Management did not involve law enforcement but allowed an assault on a child over an iPhone said karen claimed belonged to her. At a press conference Wednesday to announce the lawsuit, Attorney Paul Napoli said, there was a lack of training to [the hotels] security.