We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. It does not store any personal data. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. To change your appointment: You can also easily change engineer appointments using the BT Business app. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. This cookie is set by GDPR Cookie Consent plugin. Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. sector, For global Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. Members of the Communication Workers Union (CWU), including call centre. Some modules are disabled because cookies are declined. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. This has been a nice experience and I wish the best to Arran in finding work.. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. This depends on the apprenticeship you are applying for. BT Openreach SFI2 Engineer Visits. RHM Telecommunications Ltd8 Wheatstone CourtWaterwells Business ParkQuedgeleyGloucesterGL2 2AQ. 15h06. The ISP said it can take up to 72 hours. We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. 2023 BBC. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. Help and support; Contact BT; Back. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. Its a good idea to make sure youve got the relevant property insurance to cover such instances. Noisy faults often dont show up on a line test result. 1. Your just as rude! Skype involved a presentation, then a capability and suitability assessment. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. . You'll find up-to-date details of all charges and pricing information in BT Price List. This cookie is set by GDPR Cookie Consent plugin. Orders and upgrades. Thousands of members of Communication Workers Union will take action for 24 hours. When you contacted BT, it said it had not booked that engineer and did not know about the work. Our broadband then stopped working completely. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. Well send you a text with your engineers name and mobile number. Engineers from Openreach managed to cut our telephone line while they were working on our road. 13h06, I just wanted to provide to the mods and@NeilO. Hey,@zoni23welcome back to the community. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. @katenoblett. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. In your case, communication between the two appears to have broken down badly. Well arrange a convenient appointment when both you and the engineer are available. They'll aim to do this within 5 working days of you placing your order. Do openreach/ BT engineers work 24/7 ? business and public sector, For business and public 2. Answered 26 October 2019 You will work long hours and not get paid for them . If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. These cookies will be stored in your browser only with your consent. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. Well let you know how quickly you could be up and running when you order fibre broadband. He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. Within 10 working days, Openreach will have completed their survey. Depending on the provider and package you choose, you might be able to avoid paying for line installation. I saw one at a cabinet last Sunday afternoon. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . They come across many different situations that require considerable skill and the ability to think and act quickly. Ring sky told an engineer will come out in the next 48 hrs. on ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. on This is how life was back then. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. Anyone else had this? So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. You also have the option to opt-out of these cookies. Contact BT. All depends when your manager wants you I guess. Job Responsibilities: Undertake poling when required Work on "Where talent is a dwarf, self-esteem is a giant. So we have a line that works upstairs but he has broken the one we want downstairs. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . They will call you to confirm their arrival time and to find out about any access requirements. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. What are the time slots for Openreach engineer appointments? An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. And once you've got some experience under your belt, there should be opportunities for overtime. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Well, by fiddling around on the Internet you have found me! Openreach aims to connect 20. First, Openreach will send an engineer to assess how much work is needed. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Openreach is the UK's digital network business. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. I also get time for classroom learning which hopefully . He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. If you cant change your appointment, chat online or call us and we'll do it for you. Analytical cookies are used to understand how visitors interact with the website. I'm wondering will there be engineers working on a saturday? We had to say we were from Openreach, working on behalf of their Service Provider . What is a Fibre to the Premises (FTTP) Service Identifier? Well remotely activate a port on the ONT. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". Technical support. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. Super helpful and knowledgeableman. Include an address and phone number. Mar 2018 - Present5 years 1 month. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. But heres a quick guide to the different installation terms we use, and the average timescales. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Then just follow our step-by-step guide to install your broadband yourself. It was reported a yesterday (I think). They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. First, Openreach will send an engineer to assess how much work is needed. Ex open reach engineer here, up until 5ish years ago. The Communication Workers Union (CWU),. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. If you aren't available, someone over 18 will need to be around. For Anna Tims is away. Well send you a confirmation email with your appointment date and time slot. Not really a good service from BT. Talk about pass the buck BT! . It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. 30-03-2021 BT. Faulty equipment like a telephone or router not covered by a maintenance contract. Announcements, Guides & Community Updates. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Thing is there is a lot of stuff under footways so you can't go mad. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. This cookie is set by GDPR Cookie Consent plugin. You can view these money saving ideas by clickingHERE. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. Openreach will then be in touch to arrange when they can complete the work at your premises. Damage caused during a break in to your premises. Please only call if you have a letter from the government saying you are high-risk. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables.