All FRS Clipper employees and crew are fully vaccinated against COVID-19. Prior to that he was an assistant sports editor at the paper from 1984-1987. Find out about Clipper cards, visitor and monthly passes, rates and discounts. -Sign up for Clipper-Access Clipper Account-Clipper Customer Service. Muni offers several ways to pay your fare. Will the toll lanes reduce traffic jams? Can I manage my Clipper account and pay my transit fares with my phone? HVD applies only to BART rides. You can also set up Clipper on your phone through Apple Wallet. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. I'd like to plan my visit to the Bay Area in advance. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. Key Clipper information translated to Spanish. Picking up your value means loading the value on your card after youve placed an online or phone order. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). opens in new window. After we collect payment, we will send you an email confirming this. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). What if Im having trouble using my Clipper card at a bike share station? There's no need to open an app. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. Clipper: Clipper is the all-in-one transit card for the Bay Area. The tag will not register if you place your device or card too low or high on the screen. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. Riders pay for BART with Clipper,the Bay Areas all-in-one transit card that is alsoaccepted on other transit systems in the region. Key Clipper information translated to Spanish. When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. Add Clipper to your phone before you take-off! On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. Thats why we say to allow a few extra days if you are picking up your value on a bus. Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. Yes, there is. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. When I tag my card, what do the beeps and lights mean? Failure to provide such evidencemay make you inadmissible to Canada. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. Please note that you cannot use your phone to unlock bikeshares. Use the same ticket when you exit. There is a $5 fee for this service. Was I supposed to activate it somewhere? My card/value was blocked due to an expired credit card. I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. This page includes Using Clipper on specific agencies. 2020, Metropolitan Transportation Commission. Please visit theUS Homeland Security websitefor more information. Clipper card says still in progress . Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. If you dont have an international data plan, be sure to disable your phones data settings until you can find a hot spot to avoid charges. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. Final boarding is 15 minutes before the scheduled departure time. ADVANCE Fare Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. So if your primary funding source is declined, your order will be charged to your backup card. Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. Our vessel also features one wheelchair accessible bathroom onboard. The most you can load online at any one time is $255. Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). How can I set up my card to automatically reload? Select "Transit card" and "Add Clipper card". For Andriod phones, you may need the move your phone around. To provide payment, log in to your Clipper account and edit the payment information in My Profile. Boarding starts 1 hour before your boat is scheduled to leave. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. The garage offers parking forONLY $10 per calendar day! Q: Please edit my missive as you see fit, especially if it makes me look smarter and better-looking. Comfort VIP Best of the best seats in Comfort Class! PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. 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Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. Can two people use the same card at the same time? This means we couldnt process your payment for automatic reloading. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. City Coach. There's no need to open an app. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Why isnt it on my Clipper card? If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. Visit Us Get an adult, Youth or Senior Clipper card If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. We do allow walk-up day-of guests to purchase tickets if space allows. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. Yours is the first email Ive gotten on this issue. Imagine you want to take a trip on SMART that costs $5.50. For a quicker response, we strongly recommend reaching out via our contact us form. What is the maximum amount of cash value I can load on my Clipper card? Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. A couple of things have to happen before you can use the value. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. See the, To add a card to your Android phone, open Google Pay and click the + sign. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. Answer: If you are referring to a cash balance, then per Jon Guan's answer (and the Clipper FAQ), no it does not expire. We notify customers 30 and 60 days before the expiration date of their payment card on file. TDD/TTY: 711 or 800.735.2929. Clipper card pending passes cash value. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. No, transit agency ticket offices cannot load value to mobile phones at this time. To find out more information about replacing an RTC card, please visit 511.org. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. U.S. Customs & Border Protection will start processing passengers at least one hour before departure. Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. Many transit agencies offer some type of 31-day pass for your convenience. NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. Since our boats travel far from the shore on portions of our journey, we are unable to offer Wi-Fi onboard our vessels. A single beep and a green light means you paid for your ride. Please plan accordingly and allow sufficient time. And you can do it anytime. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. questions, log in to your account. Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. No. You can use our automated phone service 24/7 to check balances and pass expiration dates. If you ride BART but lack enough stored fareto exit the station, the fare gate will read UNDERPAID: GO TO ADDFARE. Addfare machines are located inside the paid area. You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. Ticket Central. Seating class changes between Standard and Premium seating will require agent assistance. Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. What should I do if my card is lost or stolen? Funds are immediately available when added using a vending machine at BART. During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. Clipper is now available throughApple Pay and Google Pay. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. You can also carry on one small piece of luggage and one personal item. If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. All rights reserved. Includes travel to any of our destinations with activities or hotel stay or both. Discounts; Where to Use; Follow. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. See the Apple Pay How-To page for more details. Fares are based on distance traveled. You will need to tag your card to a card reader or ticket machine to activate it. Both discount and regular Clipper cards can be ordered and managed online. Privacy Policy. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. Pre-Tax Transit Benefits. Clipper isadministered by the Metropolitan Transportation Commission. This page includes how it works, mobile payments and Clipper mobile app. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. Get Morning Report and other email newsletters. Your 31-day pass becomes active the first time you use it to pay a fare. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . When does the new 31-day pass become active? If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. At your request, we can mail you a new card with your balance restored, typically within 2 business days. I add that if you use cash value on a Clipper card, you are limited to a maximum of $300 cash value on the Clipper card. You may also reach our call center between 7am 7pm Mon-Fri at 800-888-2535. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. Clipper A Clipper card makes it easy and affordable to ride VTA with free two-hour transfers. They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. Opens in new window. A: You made me laugh, thanks! You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. Cookie Notice Should you want to change your booking in any capacity, a $15 USD fee will be charged. In order to book using your travel credit please reach out to a reservations agent using our contact us form. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. After the end of the sales window, be prepared to pay your fares with cash value. Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. You can also modify your booked seats at anytime by visiting our seat selection portal. Yes. Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. The terminal is located on Alaskan Way at Pier 69. Your session is about to expire due to inactivity.