We are constantly innovating to offer better performance with a reduced ecological footprint. Product good but customer service is lacking. The Zwilling products are costly, have a lifetime warranty and are made in Germany or similar. Henckels Pro Zwilling. By clicking Sign Up, you are agreeing to our. Please surrender your blade to the judges, Hey, oppurtunities man! This is because in case your package gets lost or damaged in transit or during shipping, the contents of the box are covered and you can claim damages from the insurance company. They won't contact me back or refund my money. Just in: Up to 80% Off Sale Items! Press J to jump to the feed. Kundenservice Die Zwilling-Gruppe steht fr Tradition und kontinuierliches Wachstum National und international They'll take your money and run and do not stand by their products, even the high end ones. To avoid additional charges, please double check your addresses and make sure the recipient knows the package is coming. June 7 - no response from Zwilling. A $44 Value! Reply from ZWILLING UK. So congratulations Zwilling Canada, you really found the best way to p1ss off online customers in 21st century. In the Zwilling warranty, Zwillings parent company. You have to mail the product to the address provided below. New business and collaboration models, the creation of unique customer experiences and the smart use of data and technology: we are shaping the markets of tomorrow through digitalization. When your blade cracks on you $150.00 knife; replace it. At this point, youre well aware of the brands wide selection. Their representatives are available Monday-Friday from 8am-7pm EST and Saturday from 10am-4pm EST. This is the worst customer service I have ever dealt with, I have been trying to get a warranty item for eight months and still I dont even have an update or an ETA on when I should be getting it, save yourself from this company and never order anything it is the worst service Ive ever received, Would not recommend this company. If you want a complete collection, opt for a Zwilling cookware set. This is to ensure that the product doesnt get damaged during shipping and transit. Through our brands and technologies, across our teams around the world. Postal regulations, items must be wrapped to protect their point and edges from cutting through the box or padded envelope in which they are mailed. Well walk you through a few points to consider before shopping. Find out how we combat fake reviews. Zwilling J A Henckels is a knife manufacturer based in Solingen, Germany. According to the Zwilling warranty, many Zwilling products are sold by authorized sellers who are legitimate sellers. With an array of collections across stainless, nonstick, hard anodized, and ceramic, youll find higher prices here than you will at Zwilling. I would never purchase anything from this company, regardless of whether the product was even good or not. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Find out how we combat fake reviews. Just read the reviews. Zwilling J A Henckels is a knife manufacturer based in Solingen, Germany. Bitte gib hier die E-Mail-Adresse ein, mit der du dein ZWILLING-Konto erstellt hast. Thank you so much for a pleasant customer service experience. It seems that the material is not sturdy enough to sustain vacuum pressure. Business Profile Zwilling J.A. June 11- told me to check out a local retail store. Contact Us within 5 days. Placed an order, got cancelled after 2! The exclusive, stay cool handles are designed for easy maneuvering with oven mitts and the dripless pouring rims help prevent kitchen spills.The ZWILLING Spirit ceramic nonstick coating . We also ensure all reviews are published without moderation. You havent found the position you were looking for? They owe me over $800. Follow this author to stay notified. With all things considered in this Zwilling Cookware review, Id definitely say the brands pots and pans are worth it. Unfortunately, I will ban this company from now on. 7 inches. Certain types of Zwilling cookware are oven safe up to 400F while others can only withstand 300F in the oven. You can contact Zwilling's customer service if you have any questions regarding Zwilling's warranty questions. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. : chefknives 110k members in the chefknives community. If you have not given consent to a longer storage duration e.g. Lifetime warranty with normal use and proper care. Henckels, LLC. Awaiting amount to reflect on card. Zwilling pots and pans are praised for how well they work, with their nonstick pans being especially praised for how much longer they last than the average non-stick. Zwilling is a well known brand of cookware and cutlery. FRI: 9AM-2:30 PM EST If you would like to write to us, you can reach us at: ZWILLING J.A. 10 ways to deliver great customer service Sign in to save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. Relevant information for investments in Henkel's shares and bonds. At least they did for our paring knife and steak knife that they returned for us because of a broken blade. . Please turn it on so that you can experience the full capabilities of this site. My orders stayed in processing status for longer than 2 weeks. As a side note, I am German and I have been a reliable client buying Zwilling products for 30 years. Terrible company to deal with. Fan of big meals? Got a reply on June 1. Please pack returns in original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives to our warehouse in good condition. Provide your account email address to receive an email to reset your password. We're happy to help. This is always a safe choice. - Total replacement part at Parts Town with fast same day shipping on all in-stock orders until 9pm ET. Culinary Insider program terms and conditions. Your browser's Javascript functionality is turned off. So I bought this high quality pan. I returned it (packaged in multiple layers of bubble wrap) and they cheekily claimed that it had broken in the post due to poor packaging, but they would replace it as a gesture of goodwill. If you own Zwilling products, this post gives you information about the Zwilling warranty. Sometimes businesses get precisely what they have bargained for. We are sorry to hear that our product did not meet your expectations. 20% off on Any Order at Zwilling. Fair enough, that happens. Called next day and told me the same thing. I did that. Brand: ZWILLING 36 ratings Lowest price in 30 days -6% $16999 Was: $179.95 FREE Returns About this item Curved bolster encourages cutting with improved precision, safety and Comfort POM handle is durable and resilient SIGMAFORGE knife is forged from a single piece of Special Formula High-Carbon NO STAIN stainless steel Download warranty terms. They said it would take 30 days to appear on my credit card. You can find the email address for their customer service team on the Contact Us page on their website. Please ship the order to the address below and allow 7-10 business days for your refund to be posted. We're happy to help. Whether you are a job seeker, an analyst, a consumer or a customer and you could not find the information you were looking for, or you have specific questions, please feel free to reach out to us. You can also contact Zwilling through Zwillings Contact Us page. Bought an expensive pan online, next day we decided we would buy a set of pots and pans instead.I called them to cancel order and they refused, said order was already being processed and couldn't be canceled. A week later I received a package - a spoon rest.I immediately advised them of their error, they said to send it back and when they received it they would send the pan.Every month I would exchange an email with Customer Service who would claim that they had processed the order and it would be sent within 10 days.In early December 2022 I told them to send it or issue a refund (the third time I did so). If so in the next step you can submit your patented idea. It was well packaged and was already broken (which I had evidenced before with photos!) They will tell you to go direct to the manufacturer. Heres how that breaks down: A well-received set, folks said that these ceramic pots and pans work well and they appreciate their high quality despite the affordable price. You can contact Zwillings customer service if you have any questions regarding Zwillings warranty questions. I ordered a kettle from Zwilling and it did not work well. To mail in your Zwilling warranty claim, you will need to do the following: Heres how to pack and mail the return box for the Zwilling warranty return: You will need to print and fill up the form and place it along with your product before packing the box. Lid won't seal and they won't sell a lid. Overview Of Zwilling Cookware An iconic name in cookware, Zwilling has been crafting high-quality kitchen essentials for over 287 years. You can also get the Clad CFX 10-Pc Set for $449 (from $687). This post answers all your questions about seasoning stainless steel pans. All sales on clearance and warehouse sale items are final. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. I did really like the knifes and the fact that you can sharp them so easily. All Valid Zwilling Discount Codes & Offers in March 2023. Got an email stating that the item was in stock again, ordered immediately and surprise.. two weeks later and still not even send. The only problem with honoring a warranty: you need to honor it and not make the customer pay more money. After trying to get through to them for three solid days, I was asked to upload a video of the dysfunction. More affordable than other high-end brands. 30 days passed. The issue I had is that the base of my beautiful Staub enameled cast iron developed crazings very early, after purchase. Whether or not you register your product(s) will have no effect on your warranty rights. Also the knife quality has gone way down, same exact butcher knife model # weighs over an ounce less than my original from 10 years ago. Recently I started buying directly from them through their website. Sign in to save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. Customer Service If you have any questions or need help with your account, you may contact us to assist you.