Instead, it was paid into the bank account that was saved on your Viagogo profile the one your wife had innocently entered years before. 0. 6.2 Waiver of Consequential Damages; Liability Limit. And the viagogo 100% order guarantee covers both buyers and sellers, so rest assured, we've got . Please remember that you will not be paid for this sale. MARKET REPORT: Airline stocks fly higher as German carrier Lufthansa returns to profit after torrid time during Covid pandemic, Prove what Britain's worth, says MAGGIE PAGANO: Over last 20 years or so UK investors have fallen out of love with British equities, Leonardo DiCaprio and Kim Kardashian quizzed by FBI over links to fugitive financier, Housing market seeing signs of life after grinding to a halt last year, according to online estate agent Rightmove. Why can't I see my order or sale in my account? With mycashbacks you get cash back & discounts very easily! I entered the incorrect email when registering, how do I change it? You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. TicketNetwork. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. How do I unsubscribe from your newsletter? Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . Viagogo, based in Geneva, Switzerland, has not disclosed details of its . How do I change my payment method for getting paid? The CMA should immediately intervene and investigate these allegations and take necessary legal action.. Pay by PayPal, a free service to pay online without sharing your financial information. Viagogo: 623 questions (page 10) on Australia's largest opinion site ProductReview.com.au. Viagogo doesn't sell tickets themselves, but provides a platform for resellers to sell tickets, in a similar way to Ebay or Gumtree. 6.3 Allocation of Risk. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. It can happen on any website where payments are taken. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Are investors underestimating the impact of rate rises? INVESTING EXPLAINED: What you need to know about 60/40 - Norway's Equinor doubles stake in major untapped North Government pushed to ease rule stopping 'pension BUSINESS CLOSE: Arm to shun UK for US listing; Pearson Rightmove shrugs off housing market blues, Pearson profits lifted by English language demand, Arm to shun the City for Wall Street listings, Tesla cost-cutting fails to impress investors, Schroders profits plummet on volatile markets, Ted Baker-owner joins race for Hunter Boots, Put your question to our team of independent experts. Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC), a booking fee or service charge for every ticket in your order, the ticket received was invalid or not the ticket the buyer thought they purchased, buyers felt misled, thinking they were buying from a primary vendor, or by the costs and service fees. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Buyers: viagogo charges a service fee on top of the ticket price. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Event dates, times, venues and subject matter, which are listed on the ticket, may change. From 17 January, it will have to make changes such as identifying when sellers are. 1.1 Introduction. Your payment will be initiated 10 business days after the event takes place. 'Our fraud team also carried out a full investigation to reassure the customer that there was no suspicious activity on his account. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Fast forward a few years, and the details she entered were still saved on your account. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.) In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. 2.12 Seller Payment. If You do not qualify, do not use the Services. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. It sickens us to think our gigs might lead to fans being ripped off by what is now a thriving, immoral industry. We are not involved in the actual transactions between Buyers and Sellers. Another option you can try if you are looking for an alternative to Viagogo is Ticketsnetwork. By using our Site, You agree to accept this Agreement. Here is what happened. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. We may also first deduct any amount you owe us from any amount we owe you. This is so we can promote the sale of tickets and items that You list for sale. For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. Can you help me find out what has happened here? Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. You'll need to call your local bank to see if they cash out I bonds and their requirements for . Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. 2.18 Merchant Description. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.d buyer protection). Tickets may be substituted with comparable or better seat locations without the Buyers approval. 3.1 Accurate Descriptions. The Sellers and the Buyers are hereafter jointly referred to as the Members. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. 7.5 Miscellaneous. All. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. This will be deducted from your next payment. 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Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. Sadly I could no longer attend on the new date which was in October 2021. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. Do I have to pay a service charge if the service is poor? You warrant that you are over 18 years old and have the legal capacity to make the transaction. . Where we are provided with proof from a relevant authority of an abuse of these rules we will investigate and, if confirmed, action will be taken.. Contact your bank or credit card company to verify the authorisation of payment to viagogo. 2.14 Substituted Seat Locations. | Read 12,461-12,480 Reviews out of 30,829 Snoop Dogg Tour 2023. I sold my tickets on Viagogo as a sate sale. Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % You had also spent quite some time sending emails and making phone calls back and forth with the company. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. As you could not provide the tickets for your sale 9799872, we have had to cancel this. 1.2 Ticketing Exchange. 5.1 Investigations. Viagogo said that its fraud team had investigated your complaint, and detected no evidence of wrongdoing. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. Only some of my tickets have sold. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Note that this is separate from any Tax viagogo is required to charge on its fees. The same court order also requires Viagogo to provide its customers with contact details of the people theyre buying from. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. Have we let energy giants make too much profit? Don McLean Concert Tickets. 2.1 Requirements. How do I delete my listing? If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Reiwa 5th Spring Tour Grand Sumo Tickets. Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Thanks. Follow these simple steps to get your money back if you've got a problem with your tickets, 2. 6.8 All Sales are Final. I bought some tickets to a Paul Heaton and Jacqui Abbott concert in 2019 using the resale website Viagogo. 5.2 Violations, Termination and Suspension. Viagogo should be the subject of a full criminal investigation.. Luckily I spotted this in time and managed to get the parcel diverted back to the sender and refunded. If it completes and they do not refund or you don't get your item then you can open a paypal dispute. 6.1 No Warranty. Pros. And even if you don't save your details, lots of computers and mobile phones will 'auto-fill' addresses and card details that you have previously entered when you are filling out your payment information. the particular seat or standing area your ticket is for, including the block of seats and row number. Ask a question about Viagogo in Booking Services. These steps apply to Personal accounts. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. How to get a refund, repair or replacement. My daughter fell for a Facebook ticket sales scam that CRANE ON THE CASE: NatWest mortgage mix-up has left me with CRANEON THE CASE: HSBC froze my small business bank account Can you get a refund if a show or event is scrapped, you What you need to know about money: Listen to the This is Money podcast, 'The Beast' British-built Rolls-Royce appears on Top Gear in 1998, TikToker reveals Asda to leave your vehicle smelling 'lovely', Skoda gives drivers tips on how to travel with dogs, Dacia's new Jogger estate transforms interior space into a bedroom, See Prince Philip's Land Rover that sold for record amount. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Find out more about salaries and benefits at Viagogo. This rating has decreased by -15% over the last 12 months. The 'Payment' tab is automatically open. How do you find a good accountant? This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Welcome to viagogo's online ticket exchange (the "Site"). Viagogo is currently one of the world's largest ticket marketplace, and were one of the first ticket vendors to see major success online. 1 Complain to the ticketing website. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. In November, the firm was required to improve the information it gives to. . The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. While these do have an option to change the saved card details or address when you pay, the speed of the process means it is easy not to notice if one of them is incorrect. 2.8 Pay & benefits. You can update your payment method as long as you haven't yet been paid. This charge is in addition to the amount originally paid for the tickets. I went back to Viagogo to ask for a refund. The concert was due to happen in 2020, but was rescheduled several times due to Covid. The CMA, which has repeatedly clashed with Viagogo and StubHub over breaches of consumer law, is already scrutinising the merger of the two companies. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . Be the first to hear about special offers. A source close to Viagogo said it had no other connections to Global Experience Solutions. There are typically two types of extra fees charged by ticket sellers on top of a ticket's face value: If the event you have booked is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. $39.99 a month + selling fees. How do I change the email address on my account? Information released by Viagogo showed that touts have grabbed thousands of pounds worth of tickets to see artists such as Ariana Grande and Fleetwood Mac, which they then advertise to music fans . Touts jailed for fraud over ticket reselling ordered to pay 6.2m, Ticket resale sites could face closure threat in crackdown on touts, Parasitic ticket touts undermining music festivals Covid tracing, Viagogo's $4bn takeover of StubHub partially blocked, Viagogo offers UK regulator deal in StubHub merger bid, Most tickets on Viagogo and Stubhub sold by 'professional resellers', Competition watchdog intervenes in Viagogo's $4bn takeover of StubHub, StubHub forced to add warning that resold tickets might be invalid. Click the more button to email us. Can you help me find out what has happened here? Viagogo is a third party ticket-selling website where customers can buy or sell tickets to events like concerts, sports games, and theatre shows. 1.4 Modification. As shares tumble and costs soar Will the fast food giants ever deliver for investors? If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. Sellers should use our automated online confirmation process. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Ticket listings are a representation of actual seat location. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. A property I inherited was overvalued by 50k - can I get any inheritance tax back and do I face a 'double whammy' on CGT? 4.2 Stolen Property. How to spot a fake, fraudulent or scam website. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. After you raised a dispute did paypal stop or refund deduction from card? Did you find this answer helpful? 4.3 Sellers Shall Not Include Promotional Material with Tickets. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. This is Money is part of the Daily Mail, Mail on Sunday & Metro media group. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. Be the first to hear about special offers. We do not allow any commercial relationship to affect our editorial independence. Before taking this step we advise that you take a look at our advice on writing a letter before action. You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. 1 Amazon internal data, FY2021 survey of 21.2K U.S. multichannel sellers. We will also add sales or value added tax on our fees as applicable. What is the viagogo complaint handling process? This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. What a load of shit, this site needs to GO. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. If youre not offered a refund, you dont have to accept this situation.